Refund Policy

🔐 1. Privacy Policy (GDPR – REQUIRED)

Privacy Policy – The Parts

Business Name: The Parts
Business Type: Self-employed (Hungary)
Contact Email: dilshanhun@gmail.com
Phone: +36 30 562 7099

We respect your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR).

What data do we collect

Name
Email address
Phone number
Shipping & billing address
Order and payment information
IP address and device information

How we use your data

To process and deliver orders
To communicate about your orders
To comply with legal and tax obligations
To improve our services

Payments

Payments are processed securely through third-party payment providers. We do not store your card details.

Data sharing

We only share data with:

Payment providers
Shipping companies
Legal authorities (if required by law)

Your rights

You have the right to:

Access your data
Correct your data
Request deletion
Withdraw consent

🍪 2. Cookie Policy (REQUIRED – EU)

Cookie Policy – The Parts

Our website uses cookies to ensure proper functionality and improve user experience.

Types of cookies used

Essential cookies: Required for website operation (cart, checkout)
Analytics cookies: To understand website usage (if enabled in the future)
Marketing cookies: Only used if activated later

You can manage or withdraw cookie consent at any time using the cookie banner.

📜 3. Terms & Conditions (REQUIRED)

Terms & Conditions – The Parts

By using this website and placing an order, you agree to the following terms:

All products are sold subject to availability
Prices are shown with VAT included
We reserve the right to cancel or refuse any order
Product images are for reference only
Website content may not be copied without permission

Governing Law: Hungary / European Union

🔄 4. Return & Refund Policy (Auto-parts Safe)

Return & Refund Policy – The Parts

We accept returns within 14 days of delivery in accordance with EU law.

Conditions for returns

Item must be unused, uninstalled, and in original packaging
Proof of purchase required

Non-returnable items

Electrical/electronic parts once opened or installed
Installed or damaged items
Used parts
Sale items (unless defective)

Defective items

Refunds

Approved refunds are processed within 5–10 business days to the original payment method.

🚚 5. Shipping Policy

Shipping Policy – The Parts

Shipping area: Worldwide
EU delivery: 7–14 working days (in-stock items)
Worldwide delivery: Up to 30 days (depending on destination)
Shipping costs are shown at checkout

We are not responsible for delays caused by customs or courier services.

🛠 6. Warranty Policy

Warranty Policy – The Parts

Warranty is provided according to the manufacturer’s terms
Warranty does not cover:
- Normal wear & tear
- Incorrect installation
- Misuse or modification
An invoice is required for all warranty claims

⚠️ 7. Compatibility Disclaimer (VERY IMPORTANT)

Vehicle Parts Compatibility Disclaimer

Customers are responsible for confirming that the part is compatible with their vehicle (model, year, engine type).

The Parts is not responsible for incorrect orders due to compatibility issues.

💳 8. Payment Policy

Payment Policy – The Parts

We accept all available payment methods displayed at checkout.

Prices include VAT (where applicable)
Orders are processed only after successful payment
Failed payments will result in automatic order cancellation